About Me

Hello. I'm Richard.

Richard McPartland

Right now...

I’m Senior Content Specialist at the accountancy software firm, Sage. My role is focussed on transforming user experience across the Sage Business Cloud suite, working with product managers, developers, designers and translators to hone messaging, support and drive engagement and customer satisfaction. I'm also content lead on the new Sage design system. More...

Previously...

Prior to Sage, I led the redevelopment of the National Building Specification (NBS) website for the Royal Institute of British Architects. In less than a year the site moved from hand-coded HTML, legacy systems and outdated design to a brand-new technical infrastructure and content management system. The role saw me get waist-high in page design, user experience testing, brand identity, company and product proposition, tone of voice, style and a range of processes to deliver more intelligent and engaging communications across print, website, and email channels. More...

And before that?

Across the last 20 years I’ve worked in and alongside press, marketing, communications, design and product management teams, and with developers and technical specialists. I’ve worked for companies large and small, public and private sector, with co-located and remote teams and stakeholders.

My Curriculum Vitae is the place to find out more about my experience, but to provide some colour:

• I presented my first radio show at 16 (and a few years later was 'Talking Technology' every week on BBC Radio Five Live). More...

• I reviewed almost every MP3 player on the market for a technology magazine, just days before a certain Mr Jobs changed things forever. More...

• I edited reader's letters for a newspaper (even the green ink ones) and subbed copy written in broad Geordie dialect. More...

• I worked with community groups to develop a range of multimedia content for the BBC. More...

• I delivered websites to support high-profile government campaigns, working with contacts at every UK University and college delivering HE courses. More...

• I once 'cracked' a safe so final year students could sit their exams. More...

• I tore down and rebuilt a local authority's web estate – delivering new websites for a museum, an internationally renowned street festival, local tourism, events and Olympics activities along the way. More...

• I devised extensive product documentation, training and communications for mobile phone encryption software and a bespoke project management tool for use across multiple territories. More...

I clearly keep busy.

Any time for anything else?

When not working, I watch way too many films, make valiant attempts at DIY, and listen to what could kindly be described as 'eclectic' Spotify playlists.

Thanks to my daughter I have an encyclopedic knowledge of PAW Patrol which I’m trying to replace by rewatching Bagpuss.

Thanks again for stopping by. I like working on interesting things. If you’ve something that may be of interest, or just want to say hello, please get in touch.