Dec 2017 - Present
Senior Content Specialist
At Sage I'm part of a dispersed global team of content and language professionals, working with colleagues across the business including product managers, designers and developers, to transform user experience. More
Jan 2015 - Dec 2017
At RIBA Enterprises Ltd I headed up an extensive redevelopment of the company’s main customer-facing website – www.theNBS.com. This saw the move away from hand coded HTML pages and a range of legacy applications and towards a system powered by the Sitecore experience management platform with completely new templates and integrations in keeping with a new brand-identity. The role saw me waist-high in page design, user experience, brand identity, company and product proposition, tone of voice, style and a range of processes to deliver intelligently targeted comms across website, print and email channels. By year three web traffic to theNBS.com was reaching record levels - up by almost 50% on the previous year - thanks to carefully crafted Knowledge content and the wonders of the Periodic Table of BIM. More...
Jun 1999 - Oct 2000Segment presenter
Talking Technology was a weekly 15-minute segment, aired as part of the ‘Up All Night’ programme. I was responsible for researching technology-led content for the slot and filing ideas to the programme producer. These ideas formed the basis of a two-way discussion with the main presenter, typically Rhod Sharp, which was recorded as-live from the station’s studios at BBC Television Centre. Around this time I was regularly called upon to talk on radio and television as a ‘technical expert’. Appearances included LBC, BBC News, BBC Radio Four and independent local radio stations across the UK.
1993 - 1994
At Kix FM I was presenter.
Oct 2000 - Dec 2001
Sub-editor / Content producer
I was responsible for page design, layout and subbing on the daily Shields Gazette newspaper and repurposing content for use online. I also designed pages for other publications in the Johnston Press / North East Press portfolio and deputised for the Chief Sub Editor, regularly producing the front and inside pages to live deadline. Even as a native North-Easterner, one of the more challenging aspects of my role was subbing a weekly column, resurrected from the newspaper archive, which was presented in very broad Geordie dialect. I also produced a range of features content for use in print and online.
Education and training
2008 to 2009
1995 to 1999Darlington College of Technology
1993 to 1995Acklam Sixth Form College
1988 to 1993Acklam Grange Secondary School
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