As Academic support, programme administration and data manager I oversaw a programme of change management that brought together divisional administrative teams to form a combined administration and academic support service for the School of Arts and Social Sciences.

Over the course of a year I worked to audit current practice and then establish consistent process to better meet the changing needs of the school. As new ways of working were established I needed to ensure they dovetailed with the school’s student-facing support team and a range of central services.

The project included bringing 18 members of staff together in a new shared working space and developing a programme that saw a team of five apprentice administrators joining the service.

Image: Northumbria University by Andrew M Butler, CC BY-NC 2.0