• Sage

  • Jan 2018 to Present

As Senior Content Specialist my role is focussed on transforming user experience across the Sage Business Cloud suite, with particular focus on Sage Business Cloud Accounting's web and mobile applications, though increasingly working across other software including Sage 50 Cloud, AutoEntry and Cake HR.

In under three years I've established a strong voice for content at the table as the first Newcastle-based content specialist for Accounting, building out process and procedure for content and translation, working with product managers, developers, designers and translators to hone messaging, support and drive engagement and customer satisfaction.

I led on the creation of a new design system for content to be used across the wider business and have also made an impact on communications to support customer acquisition and on boarding.